o Assisted with the development of the company's physician risk management program o Conducted research on national trends, risk management strategies & quality assurance o Reviewed/edited the risk management policies and procedures manual
o Conducted searches through extensive databases and website listings for appropriate executive talent o Consistently made contacts and developed a rapport with a wide number of executive clients (including healthcare specialists, engineers, consultants, etc) o Conducted pre-screening interviews and professional development advice o Acted as a liaison between the prospective candidates and the CEOs of the organization o Maintained databases of top executives (names, contact info, salary ranges, referrals, desired positions, time and date of each contact)
o Conducted structured interviews, evaluated, and selected all incoming graduate students o Trained/assisted staff in improving their professional knowledge and skill areas o Created and sustained performance-based objectives and task assignments to assist in achieving organizational goals and increasing productivity o Member of board of the 'Program Coordinator Search Committee' (evaluated resumes, contacted top candidates, interviewed candidates, and deliberated with the board to select the 2007 Program Coordinator) o Executed marketing strategies for school website, events, and programs o Administered student surveys, analyzed results, developed action plans, and conducted presentations on the results (action plans were completed successfully) o Maintained spreadsheets and databases, trouble-shooting, purchasing, customer service, and maintained confidential faculty and student files
o Assisted a partner company (Suddenly Smart) in creating an extensive web-based training course o Projects: symptoms, diagnosis, and cures; performance measurement and the balanced scorecard, survey-based organizational change, teambuilding needs, training development, 360 feedback, management style feedback, and developed a framework for a step-by-step approach to organizational change o Conducted survey development and administration (dealing with HR trends and OD issues) and analyzed survey results o Created company presentations (Web-based teleconference, highlighted trends from analysis, graphic analysis, etc)
o Assisted with the administration efforts for two of Ohio's top Orthopedic Surgeons o Greeted patients, scheduled appointments, managed HIPAA/medical forms, managed office co-payments, and managed confidential files. o Acted as the liason between the medical/pharmiceutical marketing consultants and the Physicians o Responsible for superior customer service, which involved remaining courteous and friendly to all customers and maintaining a comfortable atmosphere for the patients
o Responsible for the care of children with Autism, Hyperlexia, and other disorders o Private instruction, practicing discrete trial training (ABA Therapy) o Organized data sheets, arranged the child's schedule, updated notebooks and drills, organized team meetings, completed progress reports and consultant notes, and assisted on family outings o Acted as liason between several parties: psychologist, parents, team-members, speech therapist, occupational therapist, consultants, and Franklin County Board of MRDD
* Job Analysis * Test Development and Validation (Physical, Cognitive) * Ergonomic Analysis * Performance Measurement * Design of Selection and Promotion Systems * Test Manual Development * Physical Fitness Standards and Training * Test Administration * Technical Report Writing * Needs Assessment * Organizational Change and Development * Statistical Analysis * Interviewing Processes and Procedures * Position Analysis Questionnaire (PAQ)
MS
BA
Concentration: Psychology w/concentration in I/O Psychology
High School Diploma
PhD
Concentration: Industrial/Organizational Psychology
Erica K Volpe enjoys spending time with family and friends, listening to music, playing the viola and guitar, painting, reading, watching movies, and running. She began playing the viola in 4th grade and continued to pursue this passion competitively through College. She had the opportunity to perform in several highly distinguished environments: Junior Orchestra, Cadet Orchestra, Upper Arlington High School Orchestra & Chamber Group, Columbus Symphony Youth Orchestra, and Westerville Symphony. She also performed in a variety of local and state competitions, and was selected to perform in the Columbus Symphony Youth Orchestra's first European tour in 1999. The Orchestra performed concerts in Germany, Austria and the Czech Republic. Please see the links below: http://www.columbussymphony.com/education/youth-orchestras-1/junior-strings/ http://www.columbussymphony.com/education/youth-orchestras-1/cadet-orchestra/ http://www.columbussymphony.com/education/youth-orchestras-1/youth-orchestra/ http://www.westervillesymphony.org/
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